Baljeet Singh Saini
Technical Program Manager  ·  International Delivery (US · UK · Europe · APAC)
40+ Products Shipped  ·  10–15 Concurrent Programs  ·  95% On-Time Delivery  ·  +20% CSAT
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Professional Summary
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Technical Program Manager delivering mobile, web, and e-commerce products for international clients across US, UK, Europe, and APAC. Owned 40+ production releases across 10–15 concurrent programs at MMF Infotech with 95% on-time delivery and a +20% YoY client CSAT lift, leading concurrent teams of 15–22 engineers, designers, and QA. Promoted from QA Engineer to TPM within first year on the strength of delivery ownership. Manufacturing PMO foundation (3+ yrs production planning, Kaizen, OpEx) translated into disciplined release cadence, RAID governance, vendor management, and executive stakeholder reporting. Currently scaling AI-augmented delivery workflows (Claude · Gemini · GPT) across sprint reporting and decision automation. Program Mgmt  ·  Agile / Scrum  ·  RAID Governance  ·  Stakeholder & Vendor Mgmt  ·  Release Mgmt  ·  OKR / KPI  ·  CSAT

Experience
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MMF Infotech Technologies Pvt. Ltd.,  Indore, India Sep 2022 – Present
Product & services company — mobile, web, and e-commerce solutions
Technical Project Manager Mar 2023 – Present
  • Delivered 40+ products across mobile, web, and Shopify e-commerce — owning the full SDLC for 10–15 concurrent programs with concurrent teams of 15–22 engineers, designers, and QA.
  • Owned executive stakeholder governance for international clients across US, UK, Europe, and APAC — running weekly steering reviews, OKR-aligned roadmaps, RAID logs, and quarterly business reviews.
  • Held 95% on-time delivery across the portfolio through structured release scheduling, capacity planning, and proactive dependency-risk mitigation across parallel workstreams.
  • Owned UAT and release sign-off across 40+ production releases — held critical-defect leakage to ≤1 per release and lifted measured client CSAT by 20% YoY.
  • Rolled out LLM-driven sprint reporting (Claude · Gemini · GPT) across 4 active programs — cut weekly PM status-prep from ~6 hrs to <1 hr and accelerated mid-sprint decisions.
  • Drove vendor coordination, scope negotiation, and change-control governance — protecting margin and timeline commitments while sustaining repeat engagements with anchor clients.
  • Promoted from QA Engineer to TPM within first year at MMF on the strength of delivery ownership and client retention.
QA Engineer Sep 2022 – Feb 2023
  • Executed functional, regression, smoke, and Postman API testing across live mobile and web projects — identifying critical defects before production releases.
  • Authored test plans, test cases, and defect tracking reports; documentation practices subsequently adopted team-wide.
Infograins Software Solutions Pvt. Ltd.,  Indore, India Jun 2022 – Aug 2022
Quality Assurance Intern
  • Performed manual testing for a live cryptocurrency platform — ensuring transaction accuracy and business logic integrity.
  • Designed functional, regression, and UI test cases; contributed to improving product stability ahead of release.
Client Projects Managed
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Affirmare  [Healthtech / Wellness] · Live · Subscription
Flutter (iOS, Android) · React.js · WordPress
Role: TPM  |  Team: 4  |  6 months  |  Client: International
  • AI wellness app (personalised affirmations + music-based relaxation) with in-app subscription monetisation — shipped to App Store and Play Store on schedule.
  • Led RCA and 2-week perf-tuning sprint that resolved iOS thermal issue threatening App Store review approval; delivered 3 parallel workstreams (mobile, web, CMS) to launch date.
ZUMI  [Marketplace / Services] · Live
Native iOS & Android · React.js (Admin Panel)
Role: TPM  |  Team: 3  |  4 months  |  Client: International
  • Two-sided service marketplace connecting pet owners with verified veterinary professionals — delivered MVP to App Store and Play Store within 4-month client commitment.
  • Owned payment onboarding redesign through structured UX milestone planning — reduced checkout drop-off and stabilised post-launch transaction flow ahead of GA.
Zenful-Note  [Mental Health SaaS] · Live
Native iOS & Android · React.js (Admin Panel)
Role: TPM  |  Team: 4  |  5 months  |  Client: International
  • Mindfulness SaaS shipped across 3 parallel workstreams (native mobile + admin panel + IAP) in 5 months — coordinated Apple/Google in-app purchase approval cycles end-to-end.
  • Owned release governance for the self-reflection feature rollout; held zero post-launch critical defects across the first 4 release cycles.
Nithasab  [Fintech] · In Review
FlutterFlow · Firebase · iOS & Android
Role: TPM  |  Team: 3  |  3 months  |  Client: International
  • Pre-registration fintech platform with Firebase backend and referral engine — drove stakeholder sign-off and submission readiness ahead of App Store / Play Store review.
  • Owned pre-launch user-acquisition coordination and risk register through the 3-month build cycle.
Earlier Career — Manufacturing PMO & Operations
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Production planning, shift governance, and Operational Excellence roles — foundation for IT delivery discipline (release cadence, RAID, vendor coordination, KPI reporting). 3× Silver Coin awards for Kaizen process improvements; fast-track 6-month performance increments at Mittal Coin and Signet for measurable efficiency gains.

Mittal Coin Pvt. Ltd.,  Pithampur (Indore) Feb 2022 – Jun 2022
Shift In-Charge
  • Owned daily shift planning, output tracking, and floor-level escalations; secured 6-month performance increment.
Signet Industries Ltd.,  Pithampur (Indore) Aug 2021 – Jan 2022
Operational Excellence Engineer
  • Led Kaizen RCA and workflow-redesign initiatives that reduced downtime; tracked operational KPIs end-to-end.
Kach Motors Pvt. Ltd.,  Pithampur (Indore) Jun 2018 – Aug 2021
Production Engineer
  • Owned production scheduling, line coordination, and vendor flow across a 3-year tenure — sustaining daily output targets and quality compliance.